Attitude can make ALL of the difference between having a good experience or a bad one! When you talk to someone, even on the phone, your attitude can set the mood for the whole interaction! Even if you are talking to someone who cannot see your facial expressions, things can be conveyed through your tone of voice and the words you use. Choose your words carefully and speak the way that you would like to be spoken to if you were on the other end! Kindness and cheerfulness can be contagious so spread that around!
God bless you!